Privacy Policy

Effective Date: 08/04/2025
Business Name: Gray's Counseling of Arizona
Website: www.grayscounselingaz.com

Gray's Counseling of Arizona ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal and sensitive information:

• Name

• Email address

• Phone number

• Payment information

• IP address

• Information you provide through our client portal or communication tools

2. How We Collect Information

We collect information when you:

• Create an account through our client portal

• Contact us via our website or third-party directories like Psychology Today

• Schedule an appointment or make a payment

• Visit our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Create and manage your client profile

• Process payments and billing

• Submit insurance claims

• Communicate regarding appointments or services

• Provide access to client resources (e.g., secure portal or telehealth platforms)

• Improve our website and user experience

4. Sharing Your Information

We may share your information with:

• Insurance providers

• Payment processors (Headway, Alma, EAP programs)

• HIPAA-compliant client portal or scheduling services

• Email/text platforms for appointment reminders

We do not sell your personal data to third parties.

5. Cookies and Analytics

We use cookies and similar technologies to:

• Operate and secure our website

• Understand usage patterns

• Improve website performance

You can manage cookie settings via your browser.

6. Data Security

We take appropriate security measures, including administrative, technical, and physical safeguards, to protect your personal information from unauthorized access, disclosure, or loss. Our systems are HIPAA compliant to ensure PHI and other information is not disclosed.

7. Your Rights

You may request to:

• Access or update your personal data

• Request deletion, when legally permitted

• Withdraw communication consent (e.g., emails or texts)

To do so, contact us via:

• Email: info@grayscounselingaz.com

• Text/Call: 602-888-3143

8. HIPAA Addendum: Protected Health Information (PHI)

As a mental health provider, we are legally required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Any information related to your diagnosis, treatment, appointment history, or insurance claims is treated as Protected Health Information (PHI).

• PHI is stored and transmitted using HIPAA-compliant tools (e.g., secure client portals, encrypted messaging).

• We will only disclose PHI for treatment, payment, or healthcare operations — unless you provide written authorization or we are legally required to do so.

• You have the right to access your records, request restrictions, and obtain a copy of our Notice of Privacy Practices upon request.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted here with an effective date.

10. Contact Information

If you have privacy-related questions, please contact us:

• Email: info@grayscounselingaz.com

• Text/Phone Call: 602-888-3143

• Mailing Address (optional): 955 W. Chandler Blvd Ste 4 Chandler, AZ 85225

Terms of Service

By using our website or services, you agree to the following terms:

1. Use of Website

You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict their use of the site.

2. No Medical Advice

Content on this website is for informational purposes only and does not constitute medical or therapeutic advice. Always consult directly with your therapist or medical provider.

3. Third-Party Links

We may link to third-party services (e.g., client portals, Psychology Today, Headway, Alma). We are not responsible for the privacy practices or content of those sites.

4. Limitation of Liability

We are not liable for any indirect or consequential damages arising out of your use of the website or services.

5. Changes to Terms

We may revise these terms at any time. Continued use of the site indicates acceptance of the current terms.